Refund Policy

This policy covers paid subscriptions and AI credit top-ups purchased through DMG AI, processed via Razorpay.

Subscriptions

• You can cancel a paid plan at any time from Billing & Credits. Cancelling stops future renewals — you keep access, and any remaining credits, until the end of the billing period you've already paid for.
• We don't provide prorated refunds for partial billing periods, except where required by law.

AI credit top-ups

• Credit top-ups are generally non-refundable once credits have been used, since each AI action consumes real, metered compute cost from our AI provider.
• If a top-up fails to apply to your wallet due to a technical error on our side, contact us and we'll fix your balance or issue a refund for the failed transaction.

Billing errors and duplicate charges

If you believe you were charged incorrectly — a duplicate charge, a charge after cancellation, or an amount that doesn't match your plan — email dmgsupport@hugin.in with your account email and the transaction details. We investigate every report and refund confirmed billing errors in full.

How refunds are issued

Approved refunds are issued back to the original Razorpay payment method and typically reflect within your bank or card provider's standard processing time, which is outside our control.

This policy applies once paid plans go live. Until then, DMG AI is free to use with the AI credits granted on signup.